Steven Alexander comes to Document Management Incorporated with over 40 years of leadership experience in the telecommunications and secured transaction services industries.   Steven began his career with AT&T, where over a 30 year period he held numerous leadership positions in the company’s marketing, sales and business customer service center organizations.  Steven received several management promotions while at AT&T and later at Ameritech, ending his career serving as Director for Southwestern Bell’s, now AT&T, services center.  Steven was chosen as one of only a few to participate in AT&T’s (Illinois Bell) Execute Mentoring Program. As a result Steven attended and received a certificate from Johnson Graduate Business School Effective Executive Program.

While in sales, Steven served as an Account Executive selling complex business telecommunications systems solutions to large national accounts of AT&T and was one of the first persons to certify in AT&T’s sales executive program. Steven has won numerous AT&T sales awards for outstanding achievement.  Steven also served in other sales leadership roles that included national account management for such firms as Caterpillar, Sherwin Williams and FMC Corporation. The average revenue for these accounts was at least $25m annually. Under Steven’s leadership sales teams consistently exceeded revenue targets.  As marketing Director Steven was the architect of AT&T’s Central Region sales channel distribution plan, salesperson incentive pay plan and market management plan.  Later in the company’s customer service area Steven was Director of Service Operations for Ameritech, responsible for project management and customer education for the 5 states Ameritech served.  The Customer Education telephony curriculum developed under Steven’s leadership was considered the model for the industry.

Steven had a passion for working in the telecommunication industry and was sought by many for his insights on the future of telecommunications technology.  He was often a guest speaker at telecom forums throughout the Midwest. Steven has spoken at in such places as Bradley University, Sangamon State University, and was interviewed several times on WBEZ radio Chicago. Steven was also a member of the Applied Science and Technology Advisory Board at Illinois State University for many years.

After 30 plus years in telecom Steven decided for a change, accepting a leadership position at Lexis-Nexis Document Solutions (LNDS), which later became Corporation Service Company (CSC).  Steven began as manager for LNDS’ Midwest team, however was promoted to Director of the LNDS’ Motor Vehicle Services Business Unit. Under Steven’s leadership, within a one year period this unit went from a negative profit contribution level to positive. A major client of LNDS’ motor vehicle unit was retained due directly to Steven’s leadership.  In 2003 CSC purchased LNDS. Steven was not only retained by CSC but was promoted to General Manager, responsible for leading the Springfield Office, which was the second largest office in the CSC family.  Again under Steven’s leadership the Springfield office saw customer satisfaction levels improve, realized gains in productivity in terms of revenues and work pieces per production employee and internal employee satisfaction surveys turned positive.